Troubleshooting

FAQ

• What ports and domains does CCleaner Cloud use?

General

• I have connection issues with my Windows 7 or 8 computers
• CCleaner Cloud and Fortigate
• Why am I getting an SSL certificate warning?
• How can I report an issue?

CCleaner

• Why does it skip cleaning my browser?

Defraggler

• It is taking a long time to defrag my computer

Software

• Why are some of the Windows Updates greyed out?
• Why is software showing as uninstalled when it was not?

Computer

• Is the Agent slowing my computer down?
• My computer is stuck on initializing... How do I fix it?
• How to re-add a computer
• How can I tell if the Agent is working properly?
• How do I restart the service?
• Why is my computer showing as offline when it’s actually online?