In Agent 1.12, we added a new notification to advise users if their machine has an issue with its SSL certificate. This is something that can prevent an endpoint from coming online.
It reads:
"SSL
An error was encountered with the SSL certificate"
Please contact support, and attach screenshots of your certificates:
- Go to C:\Program Files (x86)\CCleaner Cloud
- Right click on CCleanerCloudAgent.exe > Choose "Properties" > "Digital Signatures"
- Click on the first row > click "Details"
- Click "View Certificate"
- Send us a screenshot of the 2 tabs.
- Please repeat for the other row from Step 3 for the other row in the "Signature List"
