A computer will show as “Offline” when the CCleaner Cloud Service on the computer can’t connect to the CCleaner Cloud servers. There are 2 reasons why this could be happening:
Reason 1 - The CCleaner Cloud service is not running on the computer. To resolve this:
- Click the Start button, then in the search box type in CCleaner Cloud . Click the result that appears.
- Right-click on the CCleaner Cloud icon in the Windows Task Bar (normally bottom right of the screen) and click “Preferences” then click the “Debug” tab.
- Under “Service”, if the status is “Stopped” then simply click the “Start” button. If it says “Running”, then restart the service by clicking “Stop” then “Start”.
- Your computer should shortly be shown as “Online” and you will be able to use CCleaner Cloud .
Reason 2 - The CCleaner Cloud Service is being blocked from connecting to the CCleaner Cloud Servers.
This could be caused by a Firewall blocking the data, caused by your Anti-Virus blocking the CCleaner Cloud Service or if you are running through a Proxy Service to connect to the internet.